Shipping Policy

Processing Times

• Orders for physical products are processed within 3-7 business days unless otherwise stated or noted in the specific product listing description. Orders placed from November through December may be subject to significant delays.
• Orders placed on weekends or holidays will be processed on the next business day.

• You’ll receive a confirmation email once your order has shipped.

Shipping Methods

• Domestic (U.S.): We ship via USPS, UPS, or FedEx, depending on size and weight.

• International: Orders are shipped via USPS International, DHL, or UPS Worldwide.

• Expedited Options: Available at checkout for faster delivery.

Shipping Rates

• Calculated Rates: Domestic and international shipping costs are calculated at checkout based on destination and weight.

Estimated Delivery Times

• Domestic Standard: 5–10 business days after processing.

• Domestic Expedited: 2–3 business days after processing.

• International: 7–21 business days, depending on customs clearance and local carriers.

Tracking Information

• Once shipped, you’ll receive a tracking number.

• You can monitor your shipment directly through the carrier’s website.

Lost or Damaged Items

• We are not responsible for packages lost or damaged in transit.

• If your package arrives damaged, please contact the carrier directly to file a claim. We’ll assist you with documentation if needed.

• Any return, refund, or exchange inquiries can be directed to: support@castilloheritagecrafts.com

International Orders

• Customs duties, taxes, and import fees are the buyer’s responsibility.

• We cannot predict or cover these costs, as they vary by country.

• Delays caused by customs are outside our control.